금융감독원은 내달 금융권 민원발생평가 결과(2012년도분)를 발표할 예정이다.

금융회사 70여곳이 1등급(우수)을 놓고 경쟁하는 가운데 키움증권과 차티스손해보험의 ‘진검승부’도 눈여겨볼 대목이다. 키움과 차티스는 2004년(2003년치)부터 작년까지 9년 연속 각 권역별 최하위인 5등급(불량)을 받은 바 있다.

키움증권의 경우 온라인 주식거래 부문에서 7년째 국내 점유율 1위를 지켰다. 반면 소비자보호 부문의 최저등급은 고객신뢰도 확보에 큰 부담요소로 작용하고 있다.

금감원은 또 최근 여의도 키움증권 본사에 12명의 검사역을 파견, 내부통제소홀 여부 등을 집중 점검했다.

차티스손보는 연례민원평가 결과가 발표되는 오는 4월께 사명을 AIG손해보험으로 재차 변경할 계획이다. AIG손보와 더불어 과거 이 회사가 사용한 또다른 브랜드는 AHA손해보험이다. (코리아헤럴드 / 김연세 기자)


<관련 영문기사>

Kiwoom Securities, Chartis may top dishonor in customer protection

By Kim Yon-se

The Financial Supervisory Service plans to publicize its yearly assessment on about 70 financial firms’ consumer protection, involving cases of customers’ complaints and dispute arbitration, next month.

Attention is being paid to whether Kiwoom Securities in the brokerage industry and Chartis in the nonlife insurance industry will be given the lowest grade of “class 5 (or poor)” for the 10th consecutive year.

Between 2004 (for the 2003 assessment) and 2012 (for the 2011 assessment), the two financial firms failed to garner the second-lowest grade of “class 4 (or insufficient)” or better in the annual regulatory evaluations.

Kiwoom Securities grabbed the No. 1 in market share in the sector of consumers’ stock trading via home trading system for the seventh consecutive year, far exceeding the No. 2 Samsung Securities.

Kiwoom, however, has invited frequent complaints from customers due to breakdowns or glitches in its online trading systems over the past few years.

Another major complaint case was that the brokerage house incurred losses after arbitrarily investing in stocks with customers’ money, which is called the discretionary transaction.

Amid the firm’s negligent consumer protection, the FSS conducted a full-fledged probe into Kiwoom by dispatching a dozen inspectors into the firm’s headquarters in Yeouido, Seoul, between mid-February and early March.

Chartis, formerly AIG General Insurance Korea or American Home Assurance Company Korea, has been “in rivalry with” Kiwoom Securities in the business practice.

Among petitions from consumers filed with the FSS was the insurer’s irregular application of contract terms for insurance payments.

While the FSS is scheduled to unveil its 2012 assessment in April, Chartis recently said it plans to change its brand name to AIG Korea, a former entity, next month.

The company has used one of the three brands -- AHA Korea, AIG General Insurance Korea and Chartis -- in consideration of the market situation at home or the status of its overseas headquarters.

The regulatory grades on the financial firms involve the class 3 (or average), class 2 (or fine) and class 1 (or excellent).

(kys@heraldcorp.com)