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Korean Air has ranked at the top in the best passenger service of the Global Customer Satisfaction Competency Index for eight consecutive years, the nation’s flag-carrier said on Friday.
Company officials said it won the prize thanks to its efforts to innovate in-flight services and focus on customer satisfaction.
The annual index is done by Japan Management Association Consultants Inc. JMAC is a multinational consultant group which evaluates customer’s satisfaction on services and products through an online survey every year.
In June last year, Korean Air introduced the A380, becoming the first carrier to have the high-tech airplane in Northeast Asia. It has also opened a global website that enables people to book tickets anywhere.
(akstars@yahoo.com)
Company officials said it won the prize thanks to its efforts to innovate in-flight services and focus on customer satisfaction.
The annual index is done by Japan Management Association Consultants Inc. JMAC is a multinational consultant group which evaluates customer’s satisfaction on services and products through an online survey every year.
In June last year, Korean Air introduced the A380, becoming the first carrier to have the high-tech airplane in Northeast Asia. It has also opened a global website that enables people to book tickets anywhere.
(akstars@yahoo.com)
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Articles by Korea Herald
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