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이달 초 다른 카드사에 이어 국민은행 등 시중은행에서 고객 정보가 대규모로 유출된 것으로 밝혀져 비난의 여론이 거세지고 있다.
금융감독원은 국민은행을 포함한 다른 시중 은행들과 여러 카드사들의 보안이 무너져 최수현 금융감독원장, 신제윤 금융위원장 등 사회 지도층 인사와 연예인 등 고객 정보 유출 피해자가 속출하고 있다.
금융감독관들에 따르면 KB국민 카드의 고객 정보가 유출되는 과정에서 같은 계열인 국민은행 고객들의 정보 또한 외부에 노출된 것으로 밝혀졌다.
관계자는 “같은 계열사는 고객 정보를 공유하고 있기 대문에 농협은행에 연계된 농협 카드사 고객들도 피해를 면하지 못할 것으로 추정된다”고 말했다.
신한은행, 하나은행, 우리은행 등 사실상 국내 모든 은행의 고객 정보가 외부에 노출된 셈이다.
카드사 회원만 따지면 피해 고객은 1천500여만명 정도로 전체 신용카드 사용자들 중 70%의 정보가 노출된 것으로 추산된다.
박세춘 금감원 부원장보는 "이들 카드사에서 1억400만건의 개인 정보가 유출됐고 은행별로 롯데카드와 농협카드가 각각 2천만건, 국민카드는 4천만건으로 보면 된다"고 밝혔다.
빠져나간 개인 정보는 성명, 휴대전화 번호, 직장 전화 번호, 자택 전화 번호, 주민번호, 직장 주소, 자택주소, 직장정보, 주거상황, 이용실적 금액, 결제계좌, 결제일, 신용한도금액, 결혼 여부, 자가용 보유 유무, 신용등급 등으로 최대 19개의 항목에 달한다.
금융감독원은 고객 정보 유출 사안이 심각해 특별 검사에 착수했다고 밝히며 문제의 카드사들에게 징계처분이 뒤따를 것이라고 말했다.
KB금융은 임영록 회장 주재로 이건호 KB국민은행 행장, 심재오 KB국민카드 사장과 관련 임원들이 참석한 가운데 긴급대책회의를 열었다.
KB금융 관계자는 "고객들의 피해를 최소화 할 수 있는 방안이 논의될 것"이라면서 "재발방지책과 피해보상 문제도 함께 다뤄질 것"이라고 밝혔다.
<관련 영문 기사>
KB Kookmin Bank leaks customers’ info
Stolen data includes credit standing of ministers, lawmakers, actors, conglomerate CEOs
KB Kookmin Bank, the nation’s second-largest lender, was found to have leaked customers’ personal data en masse, following similar incidents at three credit card companies earlier this month.
The Financial Supervisory Service said in its news briefing on Sunday that regulatory inspectors have uncovered more hacking cases at KB Kookmin Bank and several other commercial banks as well as credit card issuers.
Further, the list of stolen data involved private information of the nation’s top two regulatory officials -- FSS governor Choi Soo-hyun and Financial Services Commission chairman Shin Je-yoon.
The list also included some ministers, lawmakers, chief executives in the conglomerate sector, actors, actresses and senior executives at the four major financial groups, said FSS officials.
The supervisory officials alleged that KB Kookmin Bank lost its customers’ data as many of its customers were also holders of the KB Kookmin Card, offered by the bank’s affiliate.
“The sister firms share customer information,” an official said. “NongHyup Bank is also estimated to have suffered the chain effect in the wake of the leakage at its credit card subsidiary, NongHyup Card.”
In addition, three other major banks -- Woori, Hana and Shinhan -- could also be affected by the leakage as they offered credit card settlement accounts to a large portion of KB Kookmin Card, NongHyup Card and Lotte Card holders.
Officials estimated that the number of victims of the leakage at the three card firms came to about 15 million, which is equivalent to 70 percent of the nation’s total cardholders.
When the cases of overlap (a consumer holding several different cards and bank accounts) were not taken into consideration, the number of cases of personal information theft surpassed 100 million, they said.
The detailed personal data included customers’ credit score, ceiling for monthly credit card use, marital status and whether they own automobiles or not.
The FSS unveiled its policy to dispatch a group of inspectors to the overall financial sector in a bid to crack down on allegedly negligent internal control systems.
The state regulatory agency told reporters that punitive measures against the three firms and their chief executives would be inevitable.
On Sunday, an emergency meeting was convened at the head office of KB Financial Group in Yeouido, Seoul’s financial district. Participants included group chairman Lim Young-rok, bank unit CEO Lee Kun-ho and credit card unit CEO Shim Jae-oh.
KB spokespeople said the management discussed ways to minimize customers’ damage, adding that the group plans to carry out thorough compensation for victims.
Over the past few years, the financial industry has come under severe criticism due to a series of hacking incidents. Among the firms that lost personal information were Hyundai Capital, Samsung Card, Hana SK Card and NongHyup Financial Group.
By Kim Yon-se
(kys@heraldcorp.com)
