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소아쌤

Banks using AI to help assess home loans while call centres may soon be automated

By ABC NEWS (Australia)

Published : Oct. 24, 2024 - 17:43

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Australia's big four banks are using artificial intelligence to help decide home loan approvals. Staff in call centres are also being assisted by AI sparking fears that jobs could be cut. With a lack of specific regulation there are further concerns about the risks of using this technology.

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